City online services make it easier for residents to access information, support and services from their local government. The City of New York’s first phase of its MyCity portal, for example, makes it easier for users to check eligibility, apply and track services and benefits in 10 languages and save their information for future applications. It has also added online applications for childcare subsidies, which can now be completed entirely online.
Other cities have adopted a similar approach to digitising their services. The City of Leesburg’s utility system allows users to view their account, pay bills and review transaction, billing and usage histories. It has also introduced online services for Planning and Zoning projects, including fees, plan review status and plans of record.
The City of Pittsburgh has also digitised its services. The GoPittsburg app makes it easy for residents to document problems, from potholes and illegal dumping to flooding and damaged sidewalks. This information is then forwarded to staff who can address the issue.
Other city online services include the ability to make payments for most traffic and parking tickets, search case files in code enforcement cases, and access a library of zoning maps, building permits and inspection results through Frisco’s eTRAKiT system. Several forms can also be completed and submitted online, as well as sign-ups for a wide range of City news and notifications. Residents can also watch City Council meetings online. And employees can review and update their personal information in Employee Self Service (ESS). Employees are encouraged to use caution when using a public computer, as this may expose them to malware or viruses that could damage their devices.